The transport of your parcel

Colissimo France and International 

Colissimo International France
Estimate the delivery time: Colissimo international time calculator

Parcel are generally sent in 48 hours after reception of your payment. The standard method of dispatch is Colissimo followed, Colissimo International Franceput back(handed) without signature. If you wish a discount(delivery) with signature, an additional cost applies, thank you for contacting us.


Mondial Relay delivery in relay and at home

Mondial Relay

Delivery in Point Relay (or Mondial Relay agency nearest) with Mondial Relay, for : France, Spain, Belgium and Luxembourg (Guarantee in case of loss or damage 25 € TTC, including postage).

Find your Mondial Relay relay point

Home delivery (against signature) with Mondial Relay, for : Germany, Belgium, Luxembourg, United Kingdom, Spain, Austria, Italy and Portugal (Guarantee in case of loss or damage of 25 € incl. Harbor).

Package tracking link

Whatever is the chosen method of dispatch, we shall supply you as soon as possible a link which will allow you to follow on-line the delivery of your parcel.

Parcel tracking Colissimo International Mondial Relay package tracking

Shipping costs

The shipment charges include the packaging, the handling and the mail expenses. They can contain a fixed part and a variable part according to the price or to the weight of your command. We advise you to group your purchases in a unique order.

We cannot group two different orders and you will have to settle postal charges for each of them.

If you notice an error in your order, you can request its cancellation using the contact form, even after payment. However, if the shipping costs have already been incurred, they will not be refunded to you.


Your parcel is sent at your own risks, a particular care is brought to the parcel containing fragile products.

Parcel are oversized and correctly protected.


Conditions of return of the delivered bought objects

Satisfaction guaranteed in 100 % (return accepted without any request of justification).

Extension of return : dismissal accepted within 14 days as from the reception of the parcel. To warn us by using the form of contact or the model of letter below.

Return fees : you settle the expenses of routing.

Refund : you will entirely be paid off the amount of your command. You have the possibility of keeping this sum to constitute credit note with the aim of another purchase on the site.

State of the object : the object must be sent back in its original packing, not have been used or damaged.


Model of letter of retraction of a command ( remote sale)

Name, first name


CP - City

phone :

Order no : ............

Company Name address

CP - City

A ............... on ..............

Subject : Letter to cancel a distance sales & claim

Letter sent by registered letter with acknowledgment of receipt

Dear Dated ...

I placed an order for the purchase of ... (Name of the object) in the amount of ... €. (Enter the total value of the order) on your website.

Pursuant to Article L. 121-20 of the Consumer Code, which states that my legal withdrawal period is 7 days, increased to 14 days for customers site, you will find enclosed the return of this product, you m 'had delivered on ... (date of receipt of the package).

I ask you to kindly refund the sum of € ... I've paid on my order. Otherwise, I should be obliged to take legal action against your company.

Please receive, Madam, Sir, the assurances of my highest consideration.

your signature